Payment / Dispatch
The following terms and conditions apply:
Shipping terms
Delivery occurs in Germany and the following countries: Belgium, Bulgaria, Denmark, (except for Faroe Islands, Greenland), Estonia, Finland (except for Aland Islands), France (except overseas), Greece (except for Athos), Great Britain (except for Channel Islands), Ireland, Italy (except for Livigno and Campione d’Italia), Croatia, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands (except for non-European territories), Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain (except for Canary Islands, Ceuta and Melilla), Czech Republic), Hungary, Cyprus (except for the north).
Shipping costs (including statutory value-added tax)
Deliveries within Germany:
We do not charge for delivery.
Delivery abroad:
For deliveries abroad we charge:
15,90€
Delivery times
If not indicated differently in the respective offer, the delivery within Germany will be made within 1 – 4 days, deliveries abroad will be made within 4 – 7 days after completion of the contract (in case of an agreed advance payment after your order to pay). Please note that there is no delivery made on Sundays and public holidays. If you have ordered products with different delivery times, we will send the products in one delivery, if there has been made no differing agreement with you. In this case, the delivery time goes by the product of you order with the longest delivery time.
If collected by the customer, we will inform you via e-mail about the delivery time and collection options. In this case we will charge no shipping costs.
Terms of payment
For deliveries within Germany you have the following payment options:
- Cash upon collection
- Prepayment by bank transfer
- Payment by cash on delivery (plus delivery fee 4,90 €)
- Payment via PayPal
- Payment via instant bank transfer
For deliveries abroad you have the following payment options:
- Prepayment by bank transfer
- Payment by cash on delivery (plus delivery fee 5,50 €)
- Payment via PayPal
- Payment via instant bank transfer
For further questions please use the contact information on our website.
Forms of payment
To make the payment process as easy as possible for you, we offer several payment options. You can choose one of the following options:
Prepayment
If you want to pay in advance, complete the ordering process as usual. Following this step, you receive an e-mail with a confirmation and our account data from us so that you can carry out the transfer. As reference please indicate your invoice number and customer reference number so we can assign it.
Please consider that it can take up to three working days until we are credited with your payment. After this has occurred, we will immediately send out the ordered product. Still, the usual delivery time will be extended due to the bank chain.
Instant bank transfer (SOFORT-Überweisung)
The instant bank transfer is an online payment option which enables you to pay without a registration or customer account. If you wish to pay via instant bank transfer, you will be directed to a secured payment form. Indicate your bank code and your login data for online-banking, all the other entries will be made automatically during the ordering process. You complete your payment by authorizing it with a transaction number. As we immediately receive a confirmation of your payment, we can directly send out your delivery without further delay.
PayPal
If you have a PayPal account, you naturally can use it for the payment. PayPal is an online payment service that works like virtual bank account. If you execute a payment, it will be covered by the credit on the account, a credit card or a debit from a normal bank account and transferred by us to PayPal without us seeing the date from the account or the credit card. If you choose this payment option, you will automatically be directed to PayPal where you can log in and execute the payment.
Cash on delivery
We also send out your product by cash on delivery if you would like us to. In this case you pay the whole invoice amount directly to the parcel carrier from DHL. With this option, the delivery will also occur immediately after the order; but our shipping partner DHL charges a fee of 6,90€ per package for the C.O.D. service which adds to the normal invoice amount.
Cash upon collection
You can easily collect your product on the day of your order in Carl-Miele-Straße 187 in 33332 Gütersloh and pay in cash.
Opening hours:
Monday - Friday 09:00 - 20:00
Saturday 09:00 - 15:00
The SSL encryption
No matter which payment option you choose: With the Secure Sockets Layer protocol - or SSL, for short – we ensure secure payment transactions. Sensitive data, such as bank account details or credit card numbers are transferred in code.
This method ensures a secure and carefree online payment as the SSL encryption prevents unauthorized persons from reading, manipulating or misusing data. In addition to that, the SSL protocol secures the identity of a website. The SSL encryption is supported by most of the common browsers.
